Refund and Returns Policy
Suqodio.com return and refund policy.
1. Eligibility for Returns
Customers can return a product if:
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It is defective, damaged, or incorrect upon arrival.
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The product does not match the description on our website.
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The item is unused and in its original packaging with tags (where applicable).
2. Items Not Eligible for Return
The following items cannot be returned:
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Perishable goods (food, beverages, etc.).
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Personal care products (e.g., skincare, beauty items, hygiene products) once opened.
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Digital products and downloadable items.
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Customized or personalized products.
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Electronics with manufacturer-sealed packaging that has been opened.
3. Return Window
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Customers must request a return within 7–14 days from the delivery date.
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Items under warranty must be handled per the manufacturer’s warranty policy.
4. Return Process
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Contact Us: Email help@suqodio.com or call [0201713804/ 0543385336] within the return window.
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Provide Proof: Attach clear photos or videos showing the defect/damage.
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Approval & Shipping:
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If approved, the customer will receive return instructions.
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Return shipping depends on the case (covered by Suqodio if faulty, paid by the customer if returning for preference changes).
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Refund/Replacement:
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Upon receiving the returned item, we inspect it and process a refund or exchange within 5–7 business days.
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Refunds are issued to the original payment method or as store credit.
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5. Return Shipping Policy
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If the return is due to our error (wrong or defective product), we cover return shipping costs.
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If the customer changes their mind, they cover return shipping fees.
6. Refund Processing Time
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Bank refunds: 5–10 business days.
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Mobile money refunds: 1–3 business days.
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Store credits: Instant.
7. Contact Information
For return requests, contact: 📧 Email: help@suqodio.com 📞 Phone: [0201713804/ 0543385336]
This policy applies to all orders placed on Suqodio.com. Suqodio reserves the right to modify this policy at any time.
